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Service Manager Coggin Toyota in Jacksonville, FL at Asbury Automotive Group, Inc.

Date Posted: 10/5/2018

Job Snapshot

Job Description

Overview

 Coggin Toyota Now Seeking an Experienced Service Manager 

 Coggin Toyota proudly services Jacksonville, Atlantic Beach, Lakeside, Orange Park, Nocatee and Palencia, Fla. 

We pride ourselves in employee satisfaction and retention while delivering superior customer service to our customers.

Coggin Automotive Group's philosophy is to provide customers with quality, value, and integrity throughout their buying and servicing needs. Coggin Toyota is a subsidiary of Asbury Automotive a Fortune 500 (NYSE:ABG) company with over 80 dealerships and 25 collision centers!

Responsibilities and Qualifications

The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc. 

  • Manage employee schedules and pay plans 
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service department meetings
  • Prepare and administer an annual operating budget for the service department
  • Maintain Asburys specified service customer pay gross profit growth
  • Maintain technician proficiency as specified by Asbury standards
  • Partner with technical schools to recruit technicians
  • Partner with OEM and other third party vendors
  • Handle and resolve customer complaints
  • Motivate, train, develop and reward employees
  • Communicate with customers about maintenance and service work needed effectively
  • Continue to maintain Asbury's value, quality, and integrity
  • Other duties to be determined by management
  • Strong customer service skills are a must
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software required
  • Strong technical aptitude is required
  • Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
  • Must have 3+ years as an automotive Service Writer/Service Assistant Manager
  • Previous automotive Service Management experience is required
  • Must be able to manage in a fast paced work environment
  • Must be able to pass pre-employment screens (background & drug test)
Total Rewards

Pay & Benefits

  • Weekly pay
  • Paid time off (PTO) and holidays for full-time positions
  • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
  • Dedicated health concierge service
  • Virtual office visits through Teladoc if you elect medical coverage
  • Specialty pharmacy and pain management programs included with elected medical coverage
  • Promotional pricing for LASIK and PRK procedures if you elect vision coverage
  • Company contribution to HSA program
  • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
  • Relocation packages available for select positions
  • Complimentary Basic Life Insurance

Long Term Incentives & Retirement

  • 401 (K) company match plan available for full-time and part-time team members
  • Performance bonuses

Life & Leisure

  • Discounts at participating local businesses
  • Discounts on vehicle purchases and services
  • Wellness programs
  • On-site health fairs and seminars
  • Life management services

Learning & Development

  • On-site training and online digital training programs
  • College Scholarship Program is available for eligible dependents of Asbury employees
  • Continuous new e-Learning opportunities
  • NADA executive development program
  • Asbury ethics, integrity and diversity training
  • Management/leadership development

Recognition

  • Service Anniversary Milestone Program

Perks

  • Company social events
  • Gym membership discounts
  • Employee referral program to earn additional income

Safety

  • Return-to-Work Program for workers who are injured while on the job
  • Safety training that is tied to your specific position, so you get the training most pertinent to your career

* Rewards may vary by employment site and are subject to change at any time.

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