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Service Call Center BDC Specialist in Roswell, GA at Asbury Automotive Group, Inc.

Date Posted: 12/7/2018

Job Snapshot

Job Description

Responsibilities and Qualifications

Our Service BDC (Business Development Center) Specialists are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!  

  • Must be able and willing to receive a high amount of inbound calls, ranging from 50+ in and outbound calls per day 
  • Partner with the service advisors to schedule service appointments for customer vehicle repairs
  • Contacting and communicating with customers to identify automotive service needs
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Thorough documentation of all contacts within the customer management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly 
  • All appointments and calls must be entered into the dealership customer management system 
  • Agents must adhere to Asbury phone scripts
  • Excellent customer service skills & motivation to be successful
  • Be able to create and maintain customer relationships
  • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
  • Must have reliable transportation to and from work for all scheduled working hours
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Great communication skills
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Self-starter, manages time and conditions
  • Conducts themselves professionally at all times and works well under pressure
  • Good interpersonal skills and ability to work successfully in a team environment
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)
Total Rewards

Pay & Benefits

  • Weekly pay
  • Paid time off (PTO) and holidays for full-time positions
  • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
  • Dedicated health concierge service
  • Virtual office visits through Teladoc if you elect medical coverage
  • Specialty pharmacy and pain management programs included with elected medical coverage
  • Promotional pricing for LASIK and PRK procedures if you elect vision coverage
  • Company contribution to HSA program
  • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
  • Complimentary Basic Life Insurance

Long Term Incentives & Retirement

  • 401 (K) company match plan available for full-time and part-time team members

Life & Leisure

  • Discounts at participating local businesses
  • Discounts on vehicle purchases and services
  • Wellness programs
  • On-site health fairs and seminars
  • Life management services
  • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.

Learning & Development

  • Paid training for most positions
  • On-site training and online digital training programs
  • College Scholarship Program is available for eligible dependents of Asbury employees
  • Continuous new e-Learning opportunities
  • Asbury ethics, integrity and diversity training
  • Management/leadership development

Recognition

  • Service Anniversary Milestone Program

Perks

  • Complimentary lunch provided at select locations at dealer discretion
  • Company social events
  • Gym membership discounts
  • Employee referral program to earn additional income

Safety

  • Return-to-Work Program for workers who are injured while on the job
  • Safety training that is tied to your specific position, so you get the training most pertinent to your career

* Rewards may vary by employment site and are subject to change at any time.