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Service Advisor Nalley BMW in Decatur, GA at Asbury Automotive Group, Inc.

Date Posted: 10/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Decatur, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/30/2018

Job Description

Overview

Nalley BMW, a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 25 collision centers is currently seeking a Service Advisor! We are looking for a driven, dedicated individual that is excited at the opportunity to join a successful team, and continue to drive home the culture of success that has been built.

Why Asbury? Asbury offers the advantages only a major dealer group can. 25,000 available vehicles in stock to sell, 500+ cars sold daily, 4,500+ vehicles serviced daily, 8,000 team members to build relationships with and 8 million happy customers to provide customer service to! Asbury is one of the largest franchised auto retailers in the United States with over $6.5 billion in total revenue in 2017, and we are continuing to expand our workforce!

Responsibilities and Qualifications

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Generate and provide customer with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls 
  • Maintain and schedule service appointments 
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer’s warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills 
  • Previous automotive Service Advisor experience heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license 
  • Must be able to pass pre-employment screening (background & drug test)
Total Rewards

Pay & Benefits

  • Weekly pay
  • Paid time off (PTO) and holidays for full-time positions
  • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
  • Dedicated health concierge service
  • Virtual office visits through Teladoc if you elect medical coverage
  • Specialty pharmacy and pain management programs included with elected medical coverage
  • Promotional pricing for LASIK and PRK procedures if you elect vision coverage
  • Company contribution to HSA program
  • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
  • Complimentary Basic Life Insurance

Long Term Incentives & Retirement

  • 401 (K) company match plan available for full-time and part-time team members

Life & Leisure

  • Discounts at participating local businesses
  • Discounts on vehicle purchases and services
  • Wellness programs
  • On-site health fairs and seminars
  • Life management services
  • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.

Learning & Development

  • Paid training for most positions
  • On-site training and online digital training programs
  • College Scholarship Program is available for eligible dependents of Asbury employees
  • Continuous new e-Learning opportunities
  • Asbury ethics, integrity and diversity training
  • Management/leadership development

Recognition

  • Service Anniversary Milestone Program

Perks

  • Complimentary lunch provided at select locations at dealer discretion
  • Company social events
  • Gym membership discounts
  • Employee referral program to earn additional income

Safety

  • Return-to-Work Program for workers who are injured while on the job
  • Safety training that is tied to your specific position, so you get the training most pertinent to your career

* Rewards may vary by employment site and are subject to change at any time.