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Customer Relations Associate / Nalley Ford in Atlanta, GA at Asbury Automotive Group, Inc.

Date Posted: 3/7/2018

Job Snapshot

Job Description


 Nalley Ford Sandy Springs, a subsidiary of Asbury Automotive Group, with over 86 dealerships and 104 franchises, is currently looking for a Customer Relations Associate!

Candidate will work directly with the Service Director to develop, build and retain a loyal customer base. Candidate will act as the dealership’s goodwill ambassador and serve as the dealership’s liaison with the customers.  They will also cross train with Sales Managers for additional duties.

$14/hr + Bonus!

Responsibilities and Qualifications


  • Follow up with service customer who missed appointments to assist them in rescheduling
  • Reach out to service customer to confirm next day service appointments
  • Reach out to service customers with deferred service recommendations to assist in scheduling
  • Assists in resolving customer complaints.
  • Maintains a case history file of all customer complaints and problems, documented with all necessary aspects and detailed description of conflict and resolution.
  • Maintains a file of the dealerships customer satisfaction achievements
  • Follow up with customers after vehicle purchase to document experience
  • Follow up with customers regarding customer satisfaction survey
  • Coordinates all special events for the dealership and promotional events
  • Responsible to assist management and sales staff as needed
  • Alert managers of conflicts that need to be resolved


  • Previous customer service experience
  • Automotive experienced a plus but not required
  • Excellent written and verbal skills a must
  • Strong computer skills (Outlook, Excel, CRM, ADP, Adobe, etc.)
  • Team Player and Self-Starter
  • Must be able to multi-task and problem solve
  • Must be able to pass pre-employement screening (background and drug screen)

  • Medical, Dental and Vision Insurance Available
  • Weekly Pay 
  • 401K Retirement
  • Flexible Medical Spending Accounts
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Available
  • Paid Time Off After 90 Days
  • Paid Training
  • Wellness program
  • Employee referral program

If you have experience in the following apply now! Sales Person, Sales Consultant, Sales, Customer Service, Retail, Accounts Executive, Brand Representative, Inside Sales, Outside Sales, Marketing Sales, Sales Representative, Auto Sales, Call Center, Car Sales, Sales Management, Auto Business, Commissioned Sales, Account Sales, Telemarketing, Receptionist, Phone Sales, Cold Calls, E-Commerce, E-Leads, E-Sales, Internet Marketing, Internet Sales.