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Call Center / Sales Agents -CDZ in Duluth, GA at Asbury Automotive Group, Inc.

Date Posted: 3/7/2018

Job Snapshot

Job Description




The CDZ (Customer Development Zone) is Now Expanding our team resulting in an immediate need for Experienced Inbound/Outbound Sales Agents to assist our customers with the purchasing of their vehicle! 


 *NO Experience Required- 4weeks paid Training -Competitive Pay Plan*


Responsibilities and Qualifications
    • All BDC Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
    • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
    • Must be able and willing to make a high volume amount of calls a day
    • Contacting and communicating with customers to identify automotive needs
    • Follow all CDZ processes and procedures high frequency of contact with customers
    • Thorough documentation of all contacts within the CRM
    • Complete ILM (Internet Lead Management) work plans on a daily basis
    • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
    • Answer all calls in a prompt, professional and courteous manner
    • Use scripts to collect all pertinent customer information and document in the CRM accordingly 
    • All appointments must be entered into the ILM and Elead
    • Agents must adhere to Asbury phone scripts
    • Must be comfortable role playing in front of team members during training
    • Meet daily check out requirements at time of Daily Check Out with Management Team
    • Excellent customer service skills & motivation to be successful
    • Be able to create and maintain customer relationships
    • High volume calls, ranging from 100-200 outbound calls per day and 50+emails each day
    • Keeping in mind with the developing nature of this department and on-boarding new stores, these hours can and will be subject to change
    • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
    • Must have reliable transportation to and from work for all scheduled working hours
    • Strong computer & phone skills (ADP, Outlook, Excel)
    • Minimum typing 35-40 words per minute at minimum
    • Experience using CRM systems to track calls to customers preferred
    • Prior financial services, sales, service BDC, receptionist, call center, or BDC experience preferred
    • Appointment setting experience a plus
    • Great communication skills
    • Able to multi-task under pressure
    • Various language proficiency is always a plus
    • Team player
    • Self-Starter, manages time and conditions
    • Conducts themselves professionally at all times and works well under pressure
    • Good interpersonal skills and ability to work successfully in a team environment
    • Must be able to pass pre-employment screens (background and drug test)
    • Maintain valid driver’s license and MVR within company policy requirements
  • Weekly pay checks
  • Paid vacation time off
  • Six weeks paid training
  • Medical, dental and vision insurance available 
  • 401K company match
  • Flexible medical spending accounts
  • Supplemental life insurance
  • Short term and long term disability packages
  • Employee referral program
  • Wellness program

If you have experience in the following apply now! Sales Person, Sales Consultant, Sales, Customer Service, Retail, Accounts Executive, Brand Representative, Inside Sales, Outside Sales, Marketing Sales, Sales Representative, Auto Sales, Call Center, Car Sales, Sales Management, Auto Business, Commissioned Sales, Account Sales, Telemarketing, Receptionist, Phone Sales, Cold Calls, E-Commerce, E-Leads, E-Sales, Internet Marketing, Internet Sales.