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Auto Service Writer at Crown Acura Richmond in Richmond, VA at Asbury Automotive Group, Inc.

Date Posted: 6/27/2018

Job Snapshot

Job Description


Now Hiring Customer-Driven Service Writers

Crown Acura of Richmond, honoree of the coveted 'Precision Team Award!'

The Service Writer is the liason between our customers and service technicians when determining issues with the vehicles and documenting all necessary repairs. We are dedicated to an excellent customer experience and are seeking professionals with a proven track record of success in Customer Satisfaction and Performance!

Weekly Paychecks | Top Income | Total Rewards Benefits Package

Asbury Automotive Group (NYSE: ABG), headquartered in Duluth, GA, is one of the largest automotive retailers in the U.S. with revenues over $6.5 billion. Built through a combination of organic growth and strategic acquisitions, Asbury now operates over 80 dealerships and 25 collision centers!

Find Us On the Map: 

Responsibilities and Qualifications
  • Service Advisor or Service Writer experience
  • CDK, ADP experience preferred
  • Proven track record of great CSI scores
  • Generate service order estimates and quotes for customers
  • Schedule appointments and maintain an organized schedule
  • Conduct post-repair follow ups with customers
  • Excellent communication skills to resolve customer complaints
  • Sell vehicle warranties to customers by maintaining standards of value, quality, and integrity

Additional Qualifications:

  • Motivation to be successful
  • Proven leadership
  • Excellent customer service skills
  • Ability to manage in a fast paced work environment
  • Self-starter and team player
  • Maintain professional appearance
  • Must be able to pass pre-employment screens (background & drug test)
Total Rewards
  • Weekly Pay Checks
  • Paid Training
  • 401(k) Retirement Plans available (plus company match)
  • Paid time off (PTO) and recognized holidays 
  • Medical, Dental, and Vision Coverage Plans available (plus promotional pricing for LASIK and PRK procedures)
  • Virtual Teladoc included with medical coverage
  • Free Metabolic Syndrome Biometric Screening and access to a 'smart' Health Questionnaire with health benefits
  • Dedicated health concierge service
  • Health Savings Account (HSA) Program (plus company contribution)
  • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses per calendar year
  • Complimentary Basic Life Insurance
  • Short Term and Long Term Disability Packages
  • Employee Assistance Program (EAP)
  • Employee Wellness Program
  • Employee Referral Bonus Program
  • Employee Pricing & Discounts Available
  • Internal Transfers & Promotions 

If you have experience in any of the following apply now! Service Advisor, Service Writer, Sales Advisor, Service Consultant, Automotive Service Sales, Auto Service, Vehicle Service Sales, Auto Customer Service, Service Agent, Customer Service, Sales, Service Estimator, Estimator, Vehicle Estimator, Auto Estimator, Automotive Estimator.